All our products are 100% original and are imported directly from South Korea.

There are numerous different album versions that vary in terms of content and packaging. You can find a detailed overview of each version on the dedicated subpage, accessible via our footer.

We regularly restock our albums from Korea, subject to availability.

Merchandise items are generally limited-edition products that are manufactured only once; once stock runs out, it is often no longer possible to reorder them.

If the product you are looking for isn't in our range, please feel free to send us a message, and we will check its availability.

You are also welcome to contact us at any time if you have further questions about specific products.

You can find the exact contents of the albums on the respective product page. Since pre-order details are based on preliminary information, last-minute changes may occur prior to the product release.

We ship our posters folded, together with your order.

Unfortunately, we have no influence on the contents of the products and cannot explicitly check for completeness, as we do not open goods before shipping to preserve the original packaging. Therefore, missing content is unfortunately a production error. Since we do not receive individual album/product contents, we usually cannot provide you with a replacement. Please note: Once you remove the protective film, your right of withdrawal expires, and we will not exchange the product. Please provide us with an unboxing video in which you open the album's seal and unpack the contents. If it is clearly visible that something is missing, please contact us. We will then surely find a common solution.

Our team packs all orders by hand, and we do our best to process everything correctly. Unfortunately, we also make mistakes sometimes. Please do not remove the protective film and contact us immediately by email at info@aegyo-kpopstore.de. In the email, please provide your order number and attach a picture of the incorrect delivery.

We open all lightsticks before shipping them to you to test them once, ensuring you can be confident they work perfectly. We simply turn them on once and test all lighting functions. Then, we ship the packaged lightstick to you along with all inclusions, such as photocards.

Yes, an unboxing video of your Aegyo package is a requirement for filing a claim. Please note, however, that your right of withdrawal expires as soon as you open the protective film on the items.

Standard shipping within Germany is 6,20€. Shipping is free for orders above 80€.

Shipping to other EU countries is 14,50€.

Once we have received your payment, it takes 1–3 business days for us to ship your order.

After shipment, delivery within Germany takes approximately 2–4 business days. Shipments to other EU countries may take up to 10 business days (excluding public holidays and weekends). Delays may occur during holiday periods.

If your order includes pre-order items, all items will be shipped together once they have arrived at our shop in Germany. You can find specific information regarding delivery times for pre-order items on the respective product page.

As soon as your package has left our warehouse, you will receive a shipping notification via email. This email contains your DHL tracking number, which you can use to track your package. Please also make sure to check your spam folder.

• Your order has not yet been paid for
• You placed an order containing a mix of immediately available items and out-of-stock or pre-order products - in this case, your order will not ship until all pre-ordered items have arrived at our facility
• Your delivery address is incorrect
• There are still some details regarding your order that need to be clarified and we are waiting for a response from you
• Your order was cancelled because, for example, your payment remained outstanding for more than 14 days
• DHL was unable to deliver your order because they could not find you at home or there were discrepancies with your address

These are just a few examples. Feel free to contact us for further information.

Since all orders are shipped directly from Germany, there are no customs duties or other costs as long as you are located in an EU country.

If your order arrives damaged, please contact us immediately via email (info@aegy-kpopstore.de). Please include your order number and an unboxing video in your email. We will get back to you promptly regarding the next steps.

Please do not unpack the products any further before contacting us.

Typically, this means you must take the package - including all contents and a completed DHL damage report - to a DHL branch to submit a claim for shipping damage. Please note that the damage report must be filed within 7 days of receiving the package! Be sure to obtain a receipt confirmation when dropping off the package.

DHL will then review the claim; this process can take up to 14 days.

Please note that the outer packaging serves solely to protect the contents - the product itself. Therefore, minor damage to the outer packaging, such as slight dents, creases, or scratches, does not constitute grounds for a claim.

If you are not satisfied with a product, or if you accidentally ordered the wrong version, you can exercise your right of withdrawal within 14 days of receiving the goods.
Please contact us via our contact form or via email at info@aegyo-kpopstore.de.

Please always include an unboxing video so that we can verify if an item is missing or incorrect. Otherwise, we cannot guarantee any compensation.

You must bear the cost of the return shipment yourself.

Please note, however, the conditions regarding the right of withdrawal; for instance, opened items or mystery boxes are excluded. You can find further details here.

Minor packaging damage (such as scratches, creases, and dents) is excluded from claims.

Please check your tracking information after we have handed the package over to DHL. If your package has been dropped off at a post office or a local shop, it is likely due to an address error or because no one was available at your address to receive it; in this case, you can most likely pick it up there yourself.

If your package is returned to us, please contact us regarding the next steps.

We would be happy to resend your order (subject to shipping costs) or issue a refund. Please note, however, that in this case, only the value of the goods will be refunded, not the shipping costs.

Please make sure to check that your address is complete and correct during the ordering process. As long as your order has not yet been shipped, we can update your address. Feel free to contact us by email at info@aegyo-kpopstore.de.

The following information is important:
Full name,
Street name with house number (if applicable),
Important address additions,
Zip code,
City and country.
We recommend that you always provide your phone number.

If you would like to have your order delivered to a post office, the following is required:
Parcel station and postal number.
Please inquire about this necessary information at the respective parcel station.

Pre-order items are products that have not yet been released but are available for advance purchase. Most K-Pop products are announced several weeks or months prior to their official release date, at which point pre-orders open. Placing an order during the pre-order period often entitles you to special bonus items (POBs), such as photocards. Shipping for these items begins no earlier than the release date in Korea; it typically takes 7–14 days after the release date for the products to arrive at our facility in Germany. You can find specific details in the respective product description.

Most K-pop products available for pre-order come with so-called "pre-order benefits" (POBs) or extra items included with your order - such as photocards or posters. Please note that we ship posters folded.

You can find details regarding the bonus items announced by the entertainment agency in the respective product descriptions; however, please be aware that this is preliminary information subject to change at any time. Since we are not notified of such changes, discrepancies between your order and the originally listed contents may occur in rare instances.

As long as the items are marked with (PRE-ORDER), you will receive pre-order benefits (POB) or extra inclusions. This applies until the products have arrived at our warehouse.

However, please check the details on the individual product pages.

Following the official product release date, the items are shipped to Germany by our partners in Korea. It takes approximately 7–14 days for the products to arrive in Germany.

However, further delays may occur on the part of our Korean partners, the entertainment companies, or customs authorities. This can also happen because pre-order benefits (POBs) or extra inclusions are sometimes manufactured very close to the release date. Naturally, manufacturers must ensure sufficient quantity and quality, which can occasionally lead to shortages or delayed deliveries.

We ask for your patience; these delays are part of the process and cannot always be avoided.

Please also note that we will only ship your order once we have received all items included in it.

For Signed Albums, additional schedule changes may occur due to the extra processing step and the artists' tight schedules. Normally, we can only ship Signed Albums approximately 4–6 weeks after the standard release date. You can also find relevant information in the detailed product description.

You are welcome to include your group bias in the order notes for Pre-Order benefits or Signed Albums. We will do our best to accommodate your preferences; however, we cannot guarantee this, as we receive the photocards and signed items at random.

You can currently pay via PayPal or bank transfer.

If a payment doesn't work, please try selecting an alternative payment method and ensuring that your bank or credit institution approves the payment. Make sure to have a stable internet connection. For further issues, please contact us directly via email at info@aegyo-kpopstore.de

Please check if you may have ordered under a different email address. Your confirmation email may also have accidentally landed in your spam folder. Receiving an order confirmation can sometimes take a little longer.

If your order was not processed correctly but your payment has already been made, please do not worry. Your payment should be refunded to you within the following business days.

Tickets for our Aegyo events - such as our Christmas party or summer festival, are linked on our events page as soon as a date is announced.

Whenever we announce via our social media channels that we have box seat tickets available for certain concerts, you are welcome to send us a request at any time via email or our contact form. We will then check ticket availability and get back to you regarding the next steps.